Refund policy

Returns & Exchange
At Haanji Behenji, we want you to love every purchase. If something isn't quite right, we're here to help.

Eligibility for Returns & Exchanges
You may request a return or exchange within 7 days of delivery, provided that:
• The product is unused, unwashed, and unworn.
• All original tags, labels, and packaging are intact.
• The product is returned in its original condition.
• A valid order number or invoice is provided.

Non-Returnable & Non-Exchangeable Items
The following are not eligible for return, exchange, or refund:
• Products purchased during sale, clearance, or promotional events.
• Customized or altered products.
• Gift cards and store credits.
• Products damaged due to misuse, improper handling, or normal wear and tear.

Size Exchange
If the size doesn't fit, you may request a one-time exchange for a different size of the same product, subject to stock availability. If the requested size is unavailable, we will issue a store credit equal to the product value, valid for 90 days from the date of issue.

Damaged, Defective, or Incorrect Products
If you receive a damaged product, a manufacturing defect, or an incorrect item, please email us within 48 hours of delivery at care@haanjibehenji.com with:
• Your order number
• Clear product images
• An unboxing video (recommended)
After verification, we will arrange a replacement, exchange, or full refund at no additional cost to you.

How to Request a Return or Exchange
1 Email care@haanjibehenji.com within 7 days of receiving your order.
2 Mention your order number and the reason for the return or exchange.
3 Our team will review your request and arrange a reverse pickup where the service is available.
4 If reverse pickup is unavailable at your location, you may be requested to self-ship the product to our designated address, which our team will share with you

Quality Check
All returned products undergo a quality inspection before approval. Haanji Behenji reserves the right to reject a return if the product shows signs of use, the tags or packaging are missing, or the product is returned in a condition different from when it was delivered.

For full refund details, please see our Refund Policy. For any assistance, write to us at care@haanjibehenji.com (Monday to Saturday, 10:00 AM – 6:00 PM IST)