Privacy policy

Last updated: 1st July 2026

At Haanji Behenji, your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website, you agree to the practices described here.

1. Information We Collect
We may collect:
• Information you provide: name, email address, phone number, shipping and billing address, and order details when you shop, create an account, or contact us.
• Payment information: processed securely through third-party payment gateways. We do not store your complete card or banking details.
• Automatically collected information: device, browser, IP address, and browsing activity collected through cookies and similar technologies (see our Cookie Policy).

2. How We Use Your Information
We use your information to:
• Process, fulfil, and deliver your orders.
• Communicate with you about orders, support requests, and updates.
• Manage returns, exchanges, and refunds.
• Improve our website, products, and customer experience.
• Send you marketing communications, where you have consented, which you can opt out of at any time.
• Comply with legal obligations and prevent fraud.

3. How We Share Your Information
We do not sell your personal information. We share it only with:
• Trusted service providers such as logistics partners, payment gateways, and technology providers, to the extent needed to deliver our services.
• Authorities or regulators, where required by law.
These partners are expected to handle your information securely and only for the purposes we specify.

4. Data Security
We take reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention
We retain your information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law.

6. Your Rights
Subject to applicable law, you may request to access, correct, or delete your personal information, or withdraw consent for marketing. To exercise these rights, write to us at care@haanjibehenji.com.

7. Children's Privacy
Our website is not intended for individuals under 18. We do not knowingly collect personal information from children.

8. Cookies
We use cookies and similar technologies to improve your experience. Please see our Cookie Policy for details.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect once posted on this page.

10. Contact Us
For any questions or requests regarding your privacy, please write to us at care@haanjibehenji.com.